Multimedia Technician

Company: Artech LLC
Location: San Antonio
Posted on: January 27, 2023

Job Description:

JOB DESCRIPTION:

Title: -Multimedia Technician

Duration: 12 Months with possible extension

Location: San Antonio, TX
"Summary:

Provides tier 2 (intermediate level) maintenance and support for *** Audio / Visual equipment Multifunctional Printers, video conferencing, and audio/visual equipment, including identifying and initiating resolution to customers problems, software installation and configuration, implementation of hardware and software according to department standards and procedures, device activations and repairs, and testing and evaluating new devices. Supports *** Board Live Streaming and forum meetings in person, and hybrid. Including equipment setup, presentation staging, on-site support and breakdown. Supports both internal and external meeting/presentation setups, equipment setup, presentation staging, on-site support and breakdown. Supports Corporate Communications community events at *** sites as well as other location throughout San Antonio and surrounding areas. Schedules and coordinates, with vendors, the delivery and installation of multifunction devices. The sponsored CPS events are often after hours and on some weekends. Additional responsibilities include creating troubleshooting procedures and documentation, end user training, vendor management, and staying current on latest IT technology.



Job Functions:

Provide remote and on-site Tier 2 support for *** desktop computers, laptop computers, print/copy/scan/fax and MFP devices, and audio/visual equipment, including identifying and initiating resolution to customers problems, software installation and configuration, implementation of hardware and software according to department standards and procedures, device activations and repairs, and testing and evaluating new devices.

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• Documentation and training of troubleshooting guides, installation procedures, and business processes.
  
• Coordinate with other support teams, such as Network Admin or EAD Application Maintenance, to identify issues and provide solutions to customer issues.
  
• Actively participate in projects to implement system upgrades, implement new modules or functionality, and/or support other IT projects or initiatives.
  
• Provide equipment relocations for *** desktop computers, laptop computers, computer peripherals, print/copy/scan/fax and MFP devices, and audio/visual devices.
  
  Senior / Lead Analyst plans work schedule, including assessing work prioritization.
  
  Performs routine preventative maintenance and repairs of MFP machines, printers, plotters and facsimiles.
  
  Maintains technical skills through independent research, training and/or conferences.
  
  Performs other duties as assigned
  Thanks,
  
  Neha Nahta
  
  Technical Recruiter
  
  Office: 973.967-3588 -Cell: 973-382-0508
  
  Email: -
  
  360 Mt. Kemble Avenue, Suite 2000, Morristown, NJ 07960 -
  
  Website:
  
  Linkedin:
  
  
  -

Keywords: Artech LLC, San Antonio , Multimedia Technician, Professions , San Antonio, Texas