Lead Business Analyst

Company: Optimized Technical Solutions Inc
Location: San Antonio
Posted on: March 19, 2023

Job Description:

Job Summary Under general direction, is responsible for working with business
partners within one or more business unit to align technology solutions
with business strategies. Demonstrate an in depth knowledge of a
business area in the context of the business customer's unit to identify
and communicate how IT solutions can assist. Working conditions are
primarily inside an office environment. Exercises functional supervision
over assigned staff. Essential Job Functions

• Business Process Improvement: Participates in short- and long-term
  planning sessions with clients to improve business processes. Documents
  discussion and agreements.
• Business Liaison: Establishes liaison relationship with business
  partners in order to identify technical solutions. Analyzes business
  workflows to address business needs.
• Business Requirements Identification and Prioritization: Manages
  client's priorities of projects and requests. Assesses client needs
  utilizing a structured requirements process (gathering, analyzing,
  documenting, and managing changes) to prioritize immediate business
  needs and recommends options, risks and cost vs. benefits. Develops,
  writes, and communicates business requirements for the design and
  implementation of business solutions. Procures technical assistance to
  help in problem resolution.
• Feasibility Study Analysis: With the business partner, conducts
  feasibility studies and drafts proposals for evaluation by appropriate
  users and managers. Develops and assists in the presentation of
  business cases.
• Test Case Development: Reviews test plans and monitors the testing
  process to ensure that business results are adequately tested with
  minimal risk.
• SLA Development: May develop Service Level Agreements (SLA) or select
  vendors for clients in accordance with IT standards and specifications
  as required.
• Problem Resolution: Investigates, resolves and escalates problems.Monitors and analyzes metrics to ensure customer satisfaction.
• Project Status Reporting: Promotes an understanding of IT roles,
  processes and activities to the business units. Supports and
  participates in the formal reporting of project status. Manages
  customers' expectations.
• Supervision and Performance Evaluation: May supervise assigned staff,
  conduct staff performance reviews and guide staff in preparing career
  development and training plans.
• Performs related duties and fulfills responsibilities as required. Job Requirements
  • Bachelor's degree from an accredited college or university.
  • Five (5) years of relevant technical and business work experience.
  • Or equivalent combination of education and experience. Knowledge, Skills, and Abilities
    • Knowledge of business operations and systems requirements processes.
    • Knowledge of business process analysis automated tools for ex: MS
      Visio, SQL.
    • Knowledge of City procurement processes, rules and procedures related
      to system and service procurement.
    • Skill in data collection, analytics, problem solving, statistics and
      reporting.
    • Ability to demonstrate proficiency in Windows based environment,
      particularly Microsoft Excel, Access, Word.
    • Ability to self identify projects and create meaningful reports while
      working independently.
    • Ability to organize and troubleshoot efficiently and effectively.
    • Ability to establish and maintain effective working relationships with
      City staff and the general public.
    • Ability to communicate clearly and effectively, both verbally and in
      writing. Work Complexity and Examples Supports one or more highly complex business processes, requiring design
      or integration of technical solutions that may cross multiple functions of the
      business. Serves as a project team member or team lead.
      • Administer complex systems analysis and design of products that
        automate business processes.
      • Partner with key stakeholders and work collaboratively with the
        management to develop training materials to positively impact customer
        and management satisfaction.
      • Work with cross functional teams as the business liaison. Attend
        meetings and work with Production Support and Infrastructure teams to
        identify, analyze and mitigate impact to the customer and business.
      • Work with Application Development and Operational teams to drive the
        design and implementation of reports.
      • Analyze the performance of installed enhancements to measure against
        projected business results.
      • Proactively suggest ways of improving system stability, availability,
        performance, and reliability.
      • Present key findings and recommendations to management in order to
        drive efficiencies and enhancements.

Keywords: Optimized Technical Solutions Inc, San Antonio , Lead Business Analyst, Professions , San Antonio, Texas