Dispatcher I

Company: County of York
Location: Yorktown
Posted on: May 28, 2023

Job Description:

Description Performs specialized emergency radio and communications work, serving as a dispatcher on an assigned shift for the York-Poquoson-Williamsburg Regional Communications Center. Receives incoming calls on both non-emergency and emergency 911 lines; dispatches applicable personnel. Operates a computer terminal connected to the Virginia Criminal Information Network (VCIN) and National Crime Information Center (NCIC). Dispatches units or representatives from public safety and other areas such as law enforcement, fire and life safety, animal control, public utilities, etc. Minimum Qualifications High school graduate or equivalent, with at least one year of work involving customer service; or any equivalent combination and experience.Must successfully complete the Hampton Roads Criminal Justice Dispatcher Academy and have the ability to obtain VCIN/NCIC certification, Emergency Medical Dispatcher Certification, and complete in-house Communications Officer I training within prescribed timeframes.Requires strong attention to detail and the ability to speak clearly/concisely, and to understand and follow directions.Requires the ability to type a minimum of 40 WPM with a considerable degree of accuracy.Some knowledge of personal computers and related software requiredMust be willing to work rotating shifts, including days, nights, weekends and holidays. Supplemental Information Qualified applicants will be given a typing and qualification test, and must be willing to undergo a detailed background review.This position is considered to be essential (County designation as ALPHA). In the event of an emergency/inclement weather conditions, the incumbent is expected to remain at the worksite or to report to worksite in accordance with the department's standard operating procedures, or as notified by a supervisor.Must reside within a sixty-minute response time from York County. Physical Demands Must be physically able to operate a variety of machinery and equipment including computer terminals, radios, copiers, etc. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.For a more detailed description: View Document The County of York offers a comprehensive benefit package for full-time employees to include medical and dental insurance, health savings accounts, VRS retirement, group life insurance, deferred compensation, flexible spending accounts, employee assistance program, paid holidays and paid leave. 01 Do you have a high school diploma or GED? Yes No 02 How many years of experience do you have in emergency telecommunications work? None Less than 1 year 1 to 2 years 3 to 4 years 5 years or more 03 How many years of experience do you have using a computer aided dispatch computer in an emergency communication center? None Less than 1 year 1 to 2 years 3 to 4 years 5 years or more 04 Which of the following best describes your experience answering questions regarding stressful and/or emergency situations? No experience Some experience Experienced Expert 05 Which of the following best describes your experience providing emergency medical instructions over the phone? No Experience Some Experience Experienced Expert 06 Which of the following best describes your familiarity of the street names and building locations in York County, Poquoson, Williamsburg and surrounding jurisdictions? None Somewhat familiar Familiar Very familiar 07 How many words per minute do you type? Less than 30 wpm 30 to 39 wpm 40 to 49 wpm 50 or more 08 Do you currently reside within a 60-minute response time from York County? Yes No 09 If selected for this position, you will be required to work rotating shifts including days, nights, weekends and holidays. Are you able to comply with this provision? Yes No 10 If selected for this position, you will be considered an essential employee and may be required to remain at your worksite or to report to a worksite following a declared County emergency in order to respond to the needs of the citizens of York County. This may involve working odd hours, including nights and weekends, for an indeterminate amount of time depending on the emergency situation. Are you able to comply with this provision? Yes No 11 Were you encouraged to apply for this particular position by a current York County government employee? If so, please write their full name and the department or division they work in below. Otherwise, write N/A. 12 Are you a current York County government employee? (This does not include the employment with the Offices of General District Court, York-Poquoson Social Services, Colonial Behavioral Health, or York County Schools) Yes No Required Question PDN-992f4c21-e053-488b-a571-fa3869ae8adf

Keywords: County of York, San Antonio , Dispatcher I, Professions , Yorktown, Texas