Apple Genius - IT Support Technician
Company: Apple
Location: San Antonio
Posted on: November 19, 2023
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Job Description:
Summary Posted: Nov 17, 2023 Role Number:114438151 Do you have a
passion for hands-on problem solving? Do you love helping others by
sharing your technical knowledge? At the Apple Store, you maintain
customers' trust in Apple as a skilled technician, troubleshooting
and repairing products. You use your amazing diagnostic and people
skills to assure Genius Bar customers of swift resolutions to their
technical issues. You offer advice on accompanying accessories that
will further improve the customer's experience with Apple products.
You also educate your team members about products, while
independently keeping your own technical know-how up to date. With
your customer service brilliance and empathetic nature, you provide
Genius advice and support to both customers and team members. Both
full-time and part-time jobs are available. Key Qualifications
Strong people skills and a knack for problem solving. Ability to
maintain composure and customer focus while troubleshooting and
solving technical issues. Ability to adhere to a schedule of
customer appointments. Description As a Genius, you provide
insightful advice and friendly, hands-on technical support to Apple
customers in need. You quickly diagnose product issues on the spot,
explaining situations with patience and compassion. After
determining whether repairs can be done or a replacement is needed,
you offer solutions to quickly get users up and running again. Even
if you're juggling more than one customer, you stay conscious of
their time demands as well as your own. You fulfill Apple's service
commitment with style, speed, and skill. And you earn the trust of
customers and coworkers alike as you offer mentorship, knowledge,
and even tips and training. At Apple, we care about improving our
services. We're looking for people who identify problems and
provide feedback to ensure our customer service stays relevant and
current. Education & Experience Additional Requirements * An
aptitude for acquiring skills in technical repairs and an eagerness
to learn about all Apple products and devices. * Excellent
prioritization skills and an ability to make decisions quickly. *
Excellent verbal and written communications skills. * Success in
team environments, demonstrating shared responsibility and
accountability with other team members. * Flexibility with your
schedule. Your work hours will be based on business needs. Pay &
Benefits At Apple, base pay is one part of our total compensation
package and is determined within a range. This provides the
opportunity to progress as you grow and develop within a role. Your
base pay will depend on your skills, qualifications, experience,
and location. Apple employees also have the opportunity to become
an Apple shareholder through participation in Apple's discretionary
employee stock programs. Apple employees are eligible for
discretionary restricted stock unit awards, and can purchase Apple
stock at a discount if voluntarily participating in Apple's
Employee Stock Purchase Plan. You'll also receive benefits
including: Comprehensive medical and dental coverage, retirement
benefits, a range of discounted products and free services, and for
formal education related to advancing your career at Apple,
reimbursement for certain educational expenses - including tuition.
Additionally, this role might be eligible for discretionary bonuses
or commission payments as well as relocation. about Apple Benefits.
For information about pay, if you are interested in roles located
in one of our California, Colorado, New York or Washington
locations click here to select a store and view pay information.
Note: Apple benefit, compensation and employee stock programs are
subject to eligibility requirements and other terms of the
applicable plan or program.
Keywords: Apple, San Antonio , Apple Genius - IT Support Technician, Professions , San Antonio, Texas
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