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Help Desk Analyst

Company: NHRG, Inc.
Location: San Antonio
Posted on: February 15, 2019

Job Description:

***No Third PartyCandidates***

Help DeskAnalyst

JOB SUMMARY

SanAntonio Water System is currently seeking an IT Professional to work oncontract for 3+ months. The role will offer support to the SAWS Help Desk andClient Services team for a Windows 7 to Windows 10 migration initiative. Theprimary responsibility will be to install, repair, upgrade, replace andmaintain hardware, software and, peripheral equipment.

ESSENTIALFUNCTIONS

Deploy and refresh Windows 7 PCs to Windows 10 OS with USB Flashdrives and occasionally SCCM, including user data or profile migration.Image new PCs using flash drive and occasionally SCCM. Follow refresh policies established by SAWS on the replacement ofcomputer equipment, data transfer and application installations.Use Active Directory to create and perform administrative tasks onuser accounts and groups.Work with the Help Desk and Client Services to troubleshoot anytechnical issues during deployment.Keep PC inventory system updated with any PC changes.Install and troubleshoot software and peripherals on various PCs.Create and provide reports to supervisors and team leads thatdetail the status of PC deployment projects.Communicate with team lead to identify areas where the migrationprocess can be better or modified.General experience with administration and support of PCsutilizing Windows 10 or Windows 7 OSPerform general location moves for existing setupsEstablishes and maintains effective working relationships andpublic relations.Performs other duties as assigned. MINIMUMREQUIREMENTS

High School Diploma or GED.Two years experience troubleshooting Windows 7 or Windows 10upgrade install issues.Two years experience performing Windows 7 or Windows 10 upgradesvia USB flash drive and/or SCCM.Knowledge of Windows operating systems, networking and databaseconcepts.Proficient in customer service soft skills. PREFERREDQUALIFICATIONS

Associate s Degree in Computer Science or Information System froman institution accredited by a nationally recognized accrediting agency.Microsoft Certified Desktop Support Technician or A+certification. PHYSICALDEMANDS AND WORKING CONDITIONS

Requires visual acuity, speech and hearing. May be required to work hours other than the regular daytimeschedule such as nights, weekends and holidays. Will need to be able to liftand move equipment such as full size desktops and monitors for prolongedperiods of time. - provided by Dice Deploy and refresh Windows 7 PCs to Windows 10 OS with USB Flash drives and occasionally SCCM, including user data or profile migration. Image new PCs using flash drive and occasionally SCCM.

Keywords: NHRG, Inc., San Antonio , Help Desk Analyst, Professions , San Antonio, Texas

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