Insurance Services Rep - Claims - starting at $34,255
Company: Nationwide
Location: San Antonio
Posted on: February 24, 2021
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Job Description:
If you're passionate about helping people protect what matters
most to them, as well as innovating and simplifying processes and
operations to provide the best customer value, then Nationwide's
Property and Casualty team could be the place for you!Training &
Work ScheduleYour career at Nationwide begins on Monday, March 22,
2021 or April 19, 2021 with an award-winning training program that
is designed to set you up for success and confidence in your new
role. Your training schedule will be Monday-Friday, 8:00 am- 4:30
pm/ 8 weeks. Full-time schedules are 38.75 hours per week and
Part-time shift schedules are 20 hours per week. Core hours of
operation are 7:00 am- 11:00 pm 7days a week/365 day a year.
Schedule options fall between the core starting hours of 7:00 am-
11:00 pm.-Your total rewards package includes a starting salary of
$34,255 with opportunitiesto increase pay based on performance, and
a competitive package.Key Responsibilities: -Owns the customer
experience by establishing trust and building relationships to
provide first line customer service contact for claims reporting
activity related to personal lines. Utilizes claims call center
best practices in all activities, including customer complaint
handling and escalation.-Creates loss reports by obtaining
information from policyholders, claimant, and other parties.
Establishes and maintains information screens and inputs data into
necessary software as required. Establishes the claim master record
by direct entry of claim data into appropriate systems.-Verifies
coverage under various policies or policy provisions based on
variances of state, jurisdiction and regulatory requirement.-Makes
direct assignments to inside or field claims specialists for prompt
resolution of claims. Refers claimants to preferred repair shops or
schedules drive-in appointments as appropriate.-Thoroughly and
efficiently handles inquiries from policyholders, claimants and
others. Responds effectively and appropriately to sensitive events
and/or situations as needed.-Establishes and maintains a follow-up
system for completion of claim reports. Proactively contacts
policyholders/claimants for additional information to expedite
proper handling of claims.-Maintains, records and reports
information.-Handles the duties of coverage verification with other
appropriate functions for all state operations when circumstances
do not allow a claim to be established on the system. This includes
the verification of Assigned Risk as well as Voluntary policy
information.May perform other responsibilities as
assigned.Reporting Relationships: Reports to Claims Customer
Service Supervisor. Individual contributor role.Typical Skills and
Experiences: Education: High school or comparable diploma; some
undergraduate studies preferred.License/Certification/Designation:
N/AExperience: One year of work-related customer service
experience; prefer experience in the insurance industry.Knowledge,
Abilities and Skills: Strong problem solving, multi-tasking,
analytical, and computer skills. Ability to make decisions such as
the application of coverage, assignments, and work priorities.
Verbal and written communication skills needed to effectively
interact with the policyholders, claimants, agents and co-workers.
Ability to efficiently navigate and operate personal computer and
all related claims/business software.Staffing exceptions to the
above must be approved by HR and Director.Values: Regularly and
consistently demonstrates the Nationwide Values and Guiding
Behaviors.Job Conditions: Overtime Eligibility: Nonexempt
(Eligible)Working Conditions: Claims call center may be 7/24/365
environment. Prolonged periods of sitting at personal computer and
extensive use of keyboard while taking telephone calls; must use a
telephone headset. Non-standard hours possible; flexibility of
schedule is desired. Overtime as required (non-exempt). Must be
able to work catastrophes (CAT) as needed.ADA: The above statements
cover what are generally believed to be principal and essential
functions of this job. Specific circumstances may allow or require
some people assigned to the job to perform a somewhat different
combination of duties.EQUAL OPPORTUNITY EMPLOYER:Nationwide is an
equal opportunity employer. We celebrate diversity and are
committed to creating an inclusive culture where everyone feels
challenged, appreciated, respected and engaged. Nationwide
prohibits discrimination and harassment and affords equal
employment opportunities to employees and applicants without regard
to any characteristic (or classification) protected by applicable
law.We will ensure that individuals with disabilities are provided
reasonable accommodation to participate in the job application or
interview process, to perform essential job functions, and to
receive other benefits and privileges of employment. Please contact
us to request accommodation.PandoLogic. Keywords: Insurance Agent,
Location: San Antonio, TX - 78212
Keywords: Nationwide, San Antonio , Insurance Services Rep - Claims - starting at $34,255, Sales , San Antonio, Texas
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