Insurance Professional - Sales and Service II
Company: USAA
Location: Castroville
Posted on: February 24, 2021
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Job Description:
Purpose of Job Within defined guidelines and framework, provides
the Property & Casualty (P&C) member experience by performing
customer service, sales, and retention activities for multiple USAA
personal line products that occur across multiple contact channels
(i.e. inbound and/or outbound phone calls, email, chat, social
media, etc.) to provide adequate coverage and advice to help ensure
members financial security and aligns to USAA standards. Job
Requirements We are currently seeking talented Insurance
Professionals Sales and Service for future opportunities in 2020
and 2021. Click on link below to watch USAA's Customer Service
Careers Spotlight: () Come join our award winning team! USAA was
recently recognized by Forbes as one of the Best Employers in the
U.S. and FORTUNE magazine highlighted us as one of the World's Most
Admired Companies. We are proud to consistently receive outstanding
awards and ratings for member service, employee well-being and
financial strength. Everything that happens at USAA is based on our
core values: Service, Loyalty, Honesty, and Integrity. These are
the foundations of how we do business with our members, as well as
how we treat each other. * Identifies and manages existing and
emerging risks that stem from business activities and the job role.
* Ensures risks associated with business activities are effectively
identified, measured, monitored, and controlled. * Follows written
risk and compliance policies and procedures for business
activities. * Facilitates the Property & Casualty (P&C) member
experience by answering inbound and/or outbound phone calls,
emails, and/or other contacts from members. * Applies proficient
knowledge of personal lines insurance to assist members with
moderately complex quotes, binding new business, rating, policy,
billing, payment, underwriting, contract and coverage provisions,
and premium changes for insurance products and services.
Responsible for the respective trailing documents for all states
and/or international requirements and offerings. * Utilizes the
tools and resources available to support members with minimal
assistance. * Identifies, assesses and understands member needs and
consistently provides complete and accurate advice and solutions,
including products and services. Provides thorough issue diagnosis
while minimizing transfers, escalations and call backs. *
Effectively operates in a contact center environment and navigate
multiple systems/programs while maintaining an engaging member
interaction that occurs across multiple channels. * Required
maintenance of Property & Casualty (P&C) license and state
registrations. WORK SCHEDULE * Availability to work 40 hours/week
between M-F 10:30 -7p (5 day) or 8:30 -7p (4 day), Sat 7-7:30p
MINIMUM REQUIREMENTS * High School Diploma or GED equivalent. * 1
year of customer service experience in insurance, financial
services and/or relevant direct customer service and/or sales
experience * Successfully acquire Property & Casualty (P&C)
license and state registrations within 90 days of hire. * Strong
interpersonal and communication skills to build rapport with
prospective and existing members * Ability to prioritize and
multi-task, including navigating through multiple business
applications. * Ability to apply knowledge and understanding of
insurance regulatory and compliance requirements. * Successful
completion of a job-related assessment may be required. PREFERRED
REQUIREMENTS * 1+ years of selling experience to include frequent
(e.g., daily) communications with customers via telephone, e-mail
and/or face-to face. The above description reflects the details
considered necessary to describe the principal functions of the job
and should not be construed as a detailed description of all the
work requirements that may be performed in the job. At USAA our
employees enjoy one of the best benefits packages in the business,
including a flexible business casual or casual dress environment,
comprehensive medical, dental and vision plans, along with wellness
and wealth building programs. Additionally, our career path
planning and continuing education will assist you with your
professional goals. Compensation: USAA has an effective process for
assessing market data and establishing ranges to ensure we remain
competitive. You are paid within the salary range based on your
experience and market position. The salary range for this position
is: $33,280.00 - 58,500.00. Employees may be eligible for pay
incentives based on overall corporate and individual performance or
at the discretion of the USAA Board of Directors. Geographical
Differential : Geographic pay differential is additional pay
provided to eligible employees working in locations where market
pay levels are above the national average. Shift premium will be
addressed on an individual-basis for applicable roles that are
consistently scheduled for non-core hours. Benefits: At USAA our
employees enjoy best-in-class benefits to support their physical,
financial, and emotional wellness. These benefits include
comprehensive medical, dental and vision plans, 401(k), pension,
life insurance, parental benefits, adoption assistance, paid time
off program with paid holidays plus 16 paid volunteer hours, and
various wellness programs. Additionally, our career path planning
and continuing education assists employees with their professional
goals. Please click on the link below for more details. USAA Total
Rewards () Relocation assistance is not available for this
position. Qualified applicants must successfully complete a
pre-employment background and drug screen.
Keywords: USAA, San Antonio , Insurance Professional - Sales and Service II, Sales , Castroville, Texas
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