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Client Service Representative (FT or PT)

Company: Heard & Smith, LLP
Location: San Antonio
Posted on: April 9, 2021

Job Description:

Heard and Smith, LLP was founded on the principles of compassion, humility and the relentless desire to pursue financial assistance for our clients. Our law firm has been helping the disabled for over 30 years and has a proven record. Do you have a heart for those in need? We are seeking individuals with excellent customer relations, strong work ethic, and a true desire to help others. Being part of the Heard and Smith team is more than a job; each day provides you with opportunities to change someone's life!Fast-paced, and professional environment;Fulfilling, challenging, and rewarding;Great team environment;Paid Holidays, Accrued Paid Time Off (FT only);Great Medical Benefits Package (FT only);Wellness Program (FT only);Competitive Salary with 401k and Profit Sharing!$13.50-$15.00 per hour depending on experience and educationAs a Client Service Representative in our Legal Assistant Department, you will have the opportunity to build lasting relationships and provide support for clients throughout the claims process via the computer/telephone in a call center setting.Note: this is typically an "in-office" position in San Antonio, but nearly all of our firm's staff are working from home at the moment. We do not have the ability to offer this remote position outside the state of Texas.Both Full Time and Part Time positions available.In this role you will:Take approximately 50-75 calls per day in a professional call center environmentConsistently build the client relationship and confidence in our firm with every client interaction while proactively contacting clients to ensure the relationship is maintainedFocus on retention of every client while providing excellent customer serviceMaintain a 90% or above quality score on callsRetain and recall SSA (Social Security Administration) and company policies and processesSolve problems and maintain confidentialityKeep updated records and detailed documentation of client interactions, concerns, and complaints in a paperless database systemConfidently address client's concerns and complaints including those of upset clientsUse good judgment to discern what issues may be urgent and need a manager's or director's attention immediately To be successful in this role you will need:High School Diploma; Degree preferred; or equivalent combination of education and experienceCustomer service experienceMinimum 40 WPM typing speedCall center experienceAbility to work remotely from home as needed per business needs (see remote requirements)Ability to meet performance standards whether in office or working remotely from homeKnowledge in computer technology and the Internet (MS Word, Excel, Outlook, PowerPoint). Including the ability to learn new programs easilyMulti-tasking skills and the ability to work well under pressureSelf-disciplinedStrong people skillsAttention to detail and accuracyExcellent telephone, communication, and active listening skillsExcellent spelling and grammarReliability and dependabilityAbility to work in fast paced environmentAbility to work in a confidential environment maintaining client confidentiality at all timesProblem analysis and problem-solvingHas professional manner and high energy level, exhibits a positive attitudeGood time management skillsStrong organizational skillsSelf-motivated, able to work with little supervisionAccepts new ideas and challenges and is highly motivatedAbility to work well with others as a teamSocial Security Disability Law or other disability or medical background strongly preferred, including former DDS, ODAR and SSA employeesLegal Assistant, Legal Secretary, Paralegal or other legal experience preferredFluent in Spanish PreferredMinimum Requirements for a Remote Home Office:Computer with up to date operating systemFast internet connection (20MB+)Wired Ethernet cable Internet connection in your home officeLand line telephone or good cell phone signal in home officeQuiet, private home office with no distractions during business hoursReside in Texas PI132993825

Keywords: Heard & Smith, LLP, San Antonio , Client Service Representative (FT or PT), Sales , San Antonio, Texas

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