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Customer Service Representative

Company: United Language Group Inc
Location: San Antonio
Posted on: April 9, 2021

Job Description:

Summary The Customer Service Representative is responsible for making outbound calls to outreach Untied Language Groups Interpretation clients. Surveys will be based on client requirements and/or various campaigns to assess customer preferences and quality of experience. Essential Duties + Responsibilities Conduct outbound calls confirm and survey upcoming or completed service(s) Provide fast, friendly, fun, and professional customer service to both internal and external customers Manage inbound calls from ULG clients Escalate critical issues to Management Meet established activity targets and key performance indicators, including outbound calls per day Ensure database information is accurate and complete Other duties as may be reasonably requested. Education, Experience + Skills High School Diploma or equivalent General Education Diploma (GED) Minimum of 2 years of experience in customer service-related field Knowledge of Microsoft Office Must manage high level of confidentiality Requires excellent customer service and organization skills Must be able to communicate effectively, both in written and verbal in English. List of key competencies required/preferred for the role Equal Employment Opportunity United Language Group is an equal opportunity/affirmative action employer. United Language Group prohibits unlawful discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and any other protected class status under applicable federal and applicable state law.

Keywords: United Language Group Inc, San Antonio , Customer Service Representative, Sales , San Antonio, Texas

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