Insurance Services Representative
Company: Cielo - Nationwide
Location: Bergheim
Posted on: April 9, 2021
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Job Description:
If youre passionate about helping people protect what matters
most to them, as well as innovating and simplifying processes and
operations to provide the best customer value, then Nationwides
Property and Casualty team could be the place for you! This
position will be staffed in San Antonio, TX On May 3rd, 2021 your
career at Nationwide begins with an award-winning 10-week training
program that is designed to set you up for success.Your training
schedule will be MondayFriday, 8:00 AM - 4:30 PM for 10 weeks,
followed by a regular work schedule based on business need.After
training, schedule options may include the following: 5x8 Option 1:
Mondays, Tuesdays, Wednesdays, Fridays, and Saturdays 1:30 PM -
10:00 PM 5x8 Option 2: Mondays, Tuesdays, Wednesdays, Thursdays
12:30 PM - 9:00 PM; and Saturdays 8:00 AM - 4:30 PM 4x10 Option 1:
Mondays, Thursdays, and Fridays 11:30 AM - 10:00 PM; and Saturdays
11:45 AM - 10:00 PM 4x10 Option 2: Mondays, Tuesdays, Fridays 10:30
AM - 9:00 PM; and Saturdays 9:15 AM - 7:30 PM Your total rewards
package includes a starting salary of $36,000 (17.86/hr) with
opportunities to increase pay based on performance, a 10 15% shift
differential on qualifying roles and a competitive benefits
package. Compensation Band: C2 Job Description Summary Do you
thrive in a work environment where you can deliver exceptional
customer service? If you are a good listener, skilled communicator
and can gather and manage information needed to assist with
resolving insurance policy questions then we want to hear from you!
As an Insurance Services Rep, youll provide an effortless customer
experience through phone interaction in addition to e-mail, chat
and text regarding personal lines insurance policies from
customers, agents, third parties and business partners while
contributing to individual and team performance expectations. Well
count on you to provide first time final resolution and proactive
solutions. Job Description Key Responsibilities: Owns the customer
experience by answering foundational/moderate inbound phone calls,
emails, or other contacts inquiring about insurance products and
policies. Works and makes decisions with leader/subject matter
expert oversight. Applies personal lines insurance knowledge to
assist customers with foundational/moderate billing, credit and
premium changes. Provides a complete and accurate solution to the
customers questions so they dont have to call back. Diagnoses
issues and uses findings to minimize transfers, issues, and call
backs by using all available resources and systems to make policy
changes, answer policy and billing questions, take payments and
provide requested documentation. Offers customer interactions
consistent with company policies. Uses customers information to
promptly resolve issues and identify the right solutions in the
first-time final interaction. Completes customer interaction
follow-up work to process all requested updates efficiently and
effectively. Navigates multiple computer systems while maintaining
an engaging customer interaction. Participates in and passes
required comprehension and competency testing in technical and
customer service skills training to learn current and best
practices. May perform other responsibilities as assigned.
Reporting Relationships: Reports to Personal Lines Customer Service
Supervisor. Reports not typically assigned. Typical Skills and
Experiences: Education: High school or comparable diploma; some
undergraduate studies preferred. License/Certification/Designation:
N/A Experience: One year of work-related customer service
experience; high preference for experience in the insurance or
financial industry. Knowledge, Abilities and Skills: Basic
knowledge of general business practices and terminology. Prefer
familiarity with insurance or customer service concepts. Skills
needed for the role will be provided during training and
onboarding. Issue diagnosis, issue resolution, compliance focus,
active listening, and customer advocacy. Time management, schedule
dependability, basic math skills and ability to interact in a
co-hort learning environment is crucial. Customer service
mentality. Able to own the experience, advocate and be customer
centric. Staffing exceptions to the above must be approved by the
Manager and Human Resources. Values: Regularly and consistently
demonstrates the Nationwide Values and Guiding Behaviors. Job
Conditions: Overtime Eligibility: Nonexempt (Eligible) Working
Conditions: Call center environment; may include 24/7/365 hours of
operations. Role requires thorough training and onboarding that may
differ from hired hours. Extended periods of sitting/using personal
computer and phone. Non-standard hours may be required based on
customer demand resulting in phone or other contact volumes.
Flexible work options may be available after successful performance
is acquired. ADA: The above statements cover what are generally
believed to be principal and essential functions of this job.
Specific circumstances may allow or require some people assigned to
the job to perform a somewhat different combination of duties.
EQUAL OPPORTUNITY EMPLOYER: Nationwide is an equal opportunity
employer. We celebrate diversity and are committed to creating an
inclusive culture where everyone feels challenged, appreciated,
respected and engaged. Nationwide prohibits discrimination and
harassment and affords equal employment opportunities to employees
and applicants without regard to any characteristic (or
classification) protected by applicable law. We will ensure that
individuals with disabilities are provided reasonable accommodation
to participate in the job application or interview process, to
perform essential job functions, and to receive other benefits and
privileges of employment. Please contact us to request
accommodation. PandoLogic. Keywords: Insurance Agent, Location:
Bergheim, TX - 78004
Keywords: Cielo - Nationwide, San Antonio , Insurance Services Representative, Sales , Bergheim, Texas
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