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Client Service Representative (FT or PT)

Company: Heard & Smith, LLP
Location: San Antonio
Posted on: April 9, 2021

Job Description:

Heard and Smith, LLP was founded on the principles of compassion, humility and the relentless desire to pursue financial assistance for our clients. Our law firm has been helping the disabled for over 30 years and has a proven record. Do you have a heart for those in need? We are seeking individuals with excellent customer relations, strong work ethic, and a true desire to help others. Being part of the Heard and Smith team is more than a job; each day provides you with opportunities to change someone's life!* Fast-paced, and professional environment;* Fulfilling, challenging, and rewarding;* Great team environment;* Paid Holidays, Accrued Paid Time Off (FT only);* Great Medical Benefits Package (FT only);* Wellness Program (FT only);* Competitive Salary with 401k and Profit Sharing!* $13.50-$15.00 per hour depending on experience and educationAs a Client Service Representative in our Legal Assistant Department, you will have the opportunity to build lasting relationships and provide support for clients throughout the claims process via the computer/telephone in a call center setting.Note: this is typically an "in-office" position in San Antonio, but nearly all of our firm's staff are working from home at the moment. We do not have the ability to offer this remote position outside the state of Texas.Both Full Time and Part Time positions available.In this role you will:* Take approximately 50-75 calls per day in a professional call center environment* Consistently build the client relationship and confidence in our firm with every client interaction while proactively contacting clients to ensure the relationship is maintained* Focus on retention of every client while providing excellent customer service* Maintain a 90% or above quality score on calls* Retain and recall SSA (Social Security Administration) and company policies and processes* Solve problems and maintain confidentiality* Keep updated records and detailed documentation of client interactions, concerns, and complaints in a paperless database system* Confidently address client's concerns and complaints including those of upset clients* Use good judgment to discern what issues may be urgent and need a manager's or director's attention immediatelyTo be successful in this role you will need:* High School Diploma; Degree preferred; or equivalent combination of education and experience* Customer service experience* Minimum 40 WPM typing speed* Call center experience* Ability to work remotely from home as needed per business needs (see remote requirements)* Ability to meet performance standards whether in office or working remotely from home* Knowledge in computer technology and the Internet (MS Word, Excel, Outlook, PowerPoint). Including the ability to learn new programs easily* Multi-tasking skills and the ability to work well under pressure* Self-disciplined* Strong people skills* Attention to detail and accuracy* Excellent telephone, communication, and active listening skills* Excellent spelling and grammar* Reliability and dependability* Ability to work in fast paced environment* Ability to work in a confidential environment maintaining client confidentiality at all times* Problem analysis and problem-solving* Has professional manner and high energy level, exhibits a positive attitude* Good time management skills* Strong organizational skills* Self-motivated, able to work with little supervision* Accepts new ideas and challenges and is highly motivated* Ability to work well with others as a team* Social Security Disability Law or other disability or medical background strongly preferred, including former DDS, ODAR and SSA employees* Legal Assistant, Legal Secretary, Paralegal or other legal experience preferred* Fluent in Spanish PreferredMinimum Requirements for a Remote Home Office:* Computer with up to date operating system* Fast internet connection (20MB+)* Wired Ethernet cable Internet connection in your home office* Land line telephone or good cell phone signal in home office* Quiet, private home office with no distractions during business hours* Reside in TexasPI

Keywords: Heard & Smith, LLP, San Antonio , Client Service Representative (FT or PT), Sales , San Antonio, Texas

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