Entry Level Bank Sales and Service Contact Center Representative
Location: San Antonio
Posted on: May 6, 2021
Purpose of Job Within defined guidelines and framework,
facilitates the financial security of members through needs-based
sales and/or service conversations on a single Banking line of
business or product set. Serves members in a consistent and
compliant way by identifying immediate and underlying financial
needs and responding with relevant solutions. Deepens and retains
member relationships through offering USAA Banking products and
services. Job Requirements We are currently seeking talented Bank
Sales and Service Contact Center Representatives for our San
Antonio TX. location for future opportunities in 2021. Click on
link below to watch USAA Banking and Insurance Customer Service
Careers Spotlight: (Come join our award winning team! USAA was
recently recognized by Forbes as one of the Best Employers in the
U.S. and FORTUNE magazine highlighted us as one of the World's Most
Admired Companies. We are proud to consistently receive outstanding
awards and ratings for member service, employee well-being and
financial strength. Everything that happens at USAA is based on our
core values: Service, Loyalty, Honesty, and Integrity. These are
the foundations of how we do business with our members, as well as
how we treat each other. As a Bank Sales and Service Contact Center
Representative you will be doing the following tasks: Tasks: *
Identifies and manages existing and emerging risks that stem from
business activities and the job role.
* Ensures risks associated with business activities are effectively
identified, measured, monitored, and controlled.
* Follows written risk and compliance policies and procedures for
* Provides operational support to members with their banking needs
on a single Banking product.
* Reviews accounts and processes transactions that may require
* Identifies and confirms the members immediate request(s) and
works to resolve issues.
* Explores members banking needs and responds with needs-based
* Recommends new Banking products that might be of interest to the
* Maintains high levels of member satisfaction and demonstrates
commitment to quality through member interactions.
* Minimum Education: * High School Diploma
* General Equivalency Diploma Minimum Experience: * Up to 1 year of
customer service, financial services member contact experience or
* Strong interpersonal and communication skills.
* Ability to prioritize and multi-task, including navigating
through multiple business applications.
* Successful completion of a job-related assessment is required.
Preferred Experience: * 1 year of customer contact experience in a
needs-based sales environment
* Experience in a fast-paced contact center environment
* 6+ months experience frequently communicating (minimum 60 percent
of the time) with customers by phone, e-mail, and/or face to face.
The above description reflects the details considered necessary to
describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job. Compensation:
USAA has an effective process for assessing market data and
establishing ranges to ensure we remain competitive. You are paid
within the salary range based on your experience and market
position. The salary range for this position is: $ 33,280.00 -
$49,200.00. Employees may be eligible for pay incentives based on
overall corporate and individual performance or at the discretion
of the USAA Board of Directors. Geographical Differential :
Geographic pay differential is additional pay provided to eligible
employees working in locations where market pay levels are above
the national average. Shift premium will be addressed on an
individual-basis for applicable roles that are consistently
scheduled for non-core hours. Benefits:
At USAA our employees enjoy best-in-class benefits to support their
physical, financial, and emotional wellness. These benefits include
comprehensive medical, dental and vision plans, 401(k), pension,
life insurance, parental benefits, adoption assistance, paid time
off program with paid holidays plus 16 paid volunteer hours, and
various wellness programs. Additionally, our career path planning
and continuing education assists employees with their professional
goals. Please click on the link below for more details. USAA Total
Rewards (Opportunity to Work at Home after 6 months of demonstrated
proficiency in the office. All Work at Home connectivity
requirements must be met to work at home. Relocation assistance is
not available for this position. Qualified applicants must
successfully complete a pre-employment background and drug
Keywords: USAA, San Antonio , Entry Level Bank Sales and Service Contact Center Representative, Sales , San Antonio, Texas
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