Customer Service Representative

Company: TaskUs
Location: San Antonio
Posted on: November 23, 2021

Job Description:

It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be apart of, apply today!We have the role for you!What does a Customer Support Representative really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Customer Support Representative.As a Customer Support Representative, you will...

• Research and resolve issues reported by the client's end-users via phone, email, and chat support.
  • Manage and maintain a test lab of devices running services to be used for reproducing customer issues.
    • Document all information on customer interaction according to standard operating procedures.Requirements:
      • Must have an ethernet connection, and a high-speed internet connection
        • Must be willing to complete computer diagnostics testing to ensure computer and speed requirements, providing screenshots to ensure computer requirements are met.
          • Must have a smartphone device for authentification when logging into the company tools
            • Must be willing to complete assessments that include a typing test, minimum requirement is 25 wpm
              • Great communication skills, written and orally
                • Demonstrate strong abilities to work independently both remotely and while in-center
                  • Must be adaptable and flexible, demonstrating abilities to work with process and information changes
                    • Must be at least 18 years of age
                      • Must have at least a High school diploma or GED
                        • Must be willing to participate in a background screeningRecommended:
                          • Experience with customer service via phone, email, and live chat support
                            • Experience in customer service, sales, billing, collections, and technical supportAbout Us:We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long-term success through innovation and technology-powered by ridiculously smart people.TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world.TaskUs currently has over 25,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.TaskUs is an equal opportunity employer.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!TaskUs is an Equal Opportunity Employer

Keywords: TaskUs, San Antonio , Customer Service Representative, Sales , San Antonio, Texas