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Customer Service Representative

Company: Iconic Interactions
Location: San Antonio
Posted on: January 15, 2022

Job Description:

JOB SUMMARY This role will be responsible for providing support for all internal and external customers by using excellent, overall product detail knowledge, as well as communicating effectively with other members of our customer service, and operations teams. It is essential that candidates for the position have positive attitudes towards all customers and thrive in team environments.

Job Requirements:
JOB DUTIES Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications
Customer service associates handle customer questions and are responsible for troubleshooting
Attend product training classes and seminars
Customer service associates ensure proper product presentation
Inventory oversight
Participate in sales driving events to maximize sales
Interact with customers in a friendly and knowledgeable manner
Regular, dependable attendance and punctuality is required
CANDIDATE REQUIREMENTS: High school diploma required.
Experience in customer service or client relations is a plus.
Must be able to communicate with customers/team members to clarify issues and resolve conflicts.
Able to work individually and as part of a team.
Fluent in written and verbal English
Bilinguals/Multilingual welcome

Keywords: Iconic Interactions, San Antonio , Customer Service Representative, Sales , San Antonio, Texas

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