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Call Center Customer Service Representative I

Company: Qwalifize Llc
Location: San Antonio
Posted on: January 16, 2022

Job Description:

Job Description JOB DESCRIPTION: Our Texas client is expanding and we are searching for multiple Call Center Customer Service Representatives for a six months to one year assignment. This role is primarily responsible for providing excellent customer service, accurate information and assistance to customers over the phone. discretionary and confidential manner. It is very important for the successful candidates to be team players, work independently, and handle all concerns with first-call resolution. As well as performing their duties in an efficient manner, and in compliance with all applicable policies and procedures. Experience Requirements: 1 year customer service experience Excellent verbal skills and professional demeanor with a good understanding of delivering excellent customer service. WPM 35 Active listening, and verbal and written communication skills Professional phone voice and phone etiquette Ability to convey a positive customer service and team-oriented attitude. Familiar with basic computer operations. Flexible & Adaptable with schedule, workflow processes and priorities. Communicate effectively both verbally and in written format. Operate independently without close supervision. Comfortable providing written communication and documentation. Ability to maintain confidentiality and exercise discretion in all business dealings. Manage multitasking and complete simple to complex request Experience with Microsoft Office applications including: Word, Excel & Outlook. Experience Preferences: Background in high-volume call center operations. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Education Requirements: High School Diploma, GED or equivalent from a recognized State or Federal accrediting organization Schedule: Shifts between 7:00 am to 7:00 pm Additional Information: We are an E-Verify employer. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employees Form I-9 to confirm work authorization. Our employees are authorized to work in the United Jobble

Keywords: Qwalifize Llc, San Antonio , Call Center Customer Service Representative I, Sales , San Antonio, Texas

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