Customer Service Representative

Company: Capital Group
Location: Seguin
Posted on: January 16, 2022

Job Description:

Req ID: 45475 Location: San Antonio, TX Other location(s): N/A Relocation benefits offered: No Travel required: None COVID-19 HIRING: Our recruiting and onboarding activities are virtual during the pandemic. This position will be virtual for the first 7-weeks of training. We are offering generous work-from-home benefits to improve our associates ability to work remotely. "I can succeed as a Client Services Representative at Capital Group." As one of our Client Services Representatives, youll take high-volume inbound phone calls from shareholders, financial professionals and internal colleagues. Youll help callers feel comfortable and supported while theyre making significant financial decisions. Youll relay complex, ever-changing information about mutual funds and financial service regulations. Youll build trust in these interactions by learning new concepts and researching information in real-time to provide solutions. You dont need any previous experience or knowledge in investment management to thrive in this job. Well teach you everything you need to know, which makes this a perfect starting point to launch your career with Capital Group. This position will be starting on January 31, 2022. "I am the person Capital Group is looking for." You have customer service experience in any industry and enjoy talking to people over the phone. Youre a tech-savvy problem solver. You can research and resolve customer questions quickly, working across multiple systems throughout the day. Youve taken on challenging customer interactions with patience, empathy and composure, knowing when to take ownership and when to escalate client concerns. Youre open to working overtime hours, as needed. "I can be myself at work." You define yourself by more than just a job title, and we want you to feel comfortable bringing your true self to work. We value your talents, your traditions and your take on the world everything that makes you unique. Were working hard to advance diversity, equity and inclusion in our organization and our communities because we know that what makes us different makes us better. We want you to feel a strong sense of belonging. We value and welcome your experiences, ideas and identity. Over 40 employee resource groups unite our people and help to develop our collective empathy through unfiltered conversations about race, ethnicity, gender, gender identity, sexual orientation, faith, disabilities, mental health and so much more. "I can influence my income." You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. Youll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will be the equivalent of 15% of your annual pay (including bonuses). "I can lead a full life." You bring unique goals and interests to your job and your life. Whether youre raising a family, youre passionate about where you volunteer, or you want to explore different career paths, well give you the resources that can set you up for success. Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love Access on-demand professional development resources that allow you to hone existing skills and learn new ones "I can apply in less than 4 minutes." Youve reviewed this job posting and youre ready to start the candidate journey with us. Apply now to move to the next step in our recruiting process. If this role isnt what youre looking for, check out our other opportunities and join our talent community. "I can learn more about Capital Group." At Capital Group, the success of the people who invest with us depends on the people in whom we invest. Thats why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal has been to improve peoples lives through successful investing. We know that our history is a testament to the strength of the people we hire. More than 7,800 associates in 30 offices around the world help our clients and each other grow and thrive every day. Find us on LinkedIn, Glassdoor, FairyGodBoss, DiversityJobs and Instagram. We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law. Nearest Major Market: San Antonio Job Segment: Social Media, Marketing, Research

Keywords: Capital Group, San Antonio , Customer Service Representative, Sales , Seguin, Texas