Business Sales Representative
Location: San Antonio
Posted on: June 25, 2022
Our agents earn an hourly base pay of $18.00 along with
lucrative commission and incentives for a target hourly earnings of
$31.23/hour or $64,960 annually. Our Top performers earn upwards of
$81,000, plus incentives. You may also qualify for free internet,
TV and phone services (restrictions do apply).
The Telesales Representative position is an Outbound Telemarketing
Sales position within the Spectrum Business team. Individuals in
this position are responsible for understanding Spectrum Business
products and services (Internet, Voice & Video) for the purpose of
selling to new acquisition prospects and upselling existing
Spectrum Business customers via outbound calling in a call center
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and
enhance the customer experience.
Effectively sell Charter products and services to new and existing
Consistently achieve a monthly sales quota by adding new lines of
service (Primary Service Units; PSUs).
Meet established activity targets and key performance indicators,
including outbound calls per day, follow up calls, quotes sent,
sales, and connects, etc.
Handle all prospects with courtesy and professionalism; Establish
and maintain a high level of prospect satisfaction in all
Act as a product consultant when promoting, recommending and
selling the value of Spectrum Business products and services.
Inform prospects of our product pricing model and Spectrum
Business' competitive advantage compared to other service
Effectively balance new lead generation versus follow up efforts.
Create a strong follow up plan that will allow for greater
efficiency and increased sales conversion rates.
Ensure database information is accurate and complete.
Perform other duties as requested.
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to communicate orally in a clear, concise and professional
Ability to listen and interpret the needs of the prospect.
Ability to conduct a needs analysis (consultative approach),
overcome objections, develop a strong sales pitch and effectively
Ability to show proper judgement and initiative.
Ability to manage multiple prospects, pay close attention to
detail, respond quickly to changing business needs and prioritize
and organize effectively even when volume and workload exceed
Ability to effectively use and multi task with a personal computer;
utilize job-specific software applications (e.g., CSG, ICOMS,
Salesforce, survey software) and other office equipment such as
telephone/dialer, headset, copier, fax and calculator.
Must effectively work independently as well as with others
Knowledge of commercial internet, video and data and telephone
products and services.
Proficient in MS Office and related software applications.
High School Diploma / GED or equivalent.
Required Related Work Experience and Number of Years
Customer Service and/or Telecommunication Sales Experience - 1+
Preferred Related Work Experience and Number of Years
ICOMS and/or CSG work experience, or experience with similar
billing software - 1+
Customer Service and/or Telecommunication Sales Experience - 2+
Office work environment where employee may need to be seated for
long periods of time while using a telephone headset and
Exposure to moderate noise levels.
STM200 314461 314461BR
Keywords: SPECTRUM, San Antonio , Business Sales Representative, Sales , San Antonio, Texas
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