Customer Service Representative
Company: TTEC
Location: San Antonio
Posted on: January 27, 2023
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Job Description:
Customer Service RepresentativeBringing smiles is what we do at
TTEC... for you and the customer. As a Customer Service
Representative working in Austin, TX, you'll be a part of creating
and delivering amazing customer experiences while you also
#experienceTTEC, an award-winning employment experience and company
culture.What You'll be DoingDo you have a passion for helping
others and giving them peace of mind? You'll have ownership over
resolving escalated or complex calls from customers. Whether it's
getting answers for customers quickly, consulting on products with
compassion or resolving their issues with a smile, you'll be the
difference between their customer experience being just average or
an exceptional one.During a Typical Day, You'llAnswer incoming
communications from customersConduct research to provide answers
for customers to resolve their issuesWhat You Bring to the Role6
months or more of customer services experienceHigh school diploma
or equivalentRecognize, apply and explain your product or service
knowledgeComputer experienceWhat You Can ExpectSupportive of your
career and professional developmentAn inclusive culture and
community minded organization where giving back is encouragedA
global team of curious lifelong learners guided by our company
valuesAsk us about our paid time off (PTO) and wellness and
healthcare benefitsAnd yes... a great compensation package and
performance bonus opportunities, benefits you'd expect and maybe a
few that would pleasantly surprise you (like tuition
reimbursement)Visit for more information.A Bit More About Your
RoleWe'll train you to be a subject matter expert in your field, so
you can provide exceptional service whether through voice, chat or
email interactions. We trust you already have the necessary
ingredient that can't be taught a caring and supportive nature to
shine through as you help customers. You'll also have a chance to
make great new friends within the TTEC community and grow your
career in a dynamic, family-friendly atmosphere.You'll report to
Team Lead. You'll contribute to the success of the customer
experience and the overall success of the team.About TTECOur
business is about making customers happy. That's all we do. Since
1982, we've helped companies build engaged, pleased, profitable
customer experiences powered by our combination of humanity and
technology. On behalf of many of the world's leading iconic and
hypergrowth brands, we talk, message, text, and video chat with
millions of customers every day. These exceptional customer
experiences start with you.TTEC is proud to be an equal opportunity
employer where all qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, or
status as a protected veteran. TTEC embraces and is committed to
building a diverse and inclusive workforce that respects and
empowers the cultures and perspectives within our global teams. We
aim to reflect the communities we serve, by not only delivering
amazing service and technology, but also humanity. We make it a
point to make sure all our employees feel valued, belonging, and
comfortable being their authentic selves at work. As a global
company, we know diversity is our strength because it enables us to
view things from different vantage points and for you to bring
value to the table in your own unique way.Primary Location:
US-TX-AustinJob: _Customer Care RepresentativeJSGYM-TE
Keywords: TTEC, San Antonio , Customer Service Representative, Sales , San Antonio, Texas
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