Financial Customer Service Representative
Company: Atento
Location: San Antonio
Posted on: March 19, 2023
Job Description:
**We require a test for some substances (NOT CANNABIS), a
criminal, and education background to be considered for employment
**$16.00 per hour with incentive opportunities of an additional
$1.50 per hour (depending on performance) making it A TOTAL $17.50
PER HOUR!Graduation Bonus*! (Must complete training and nesting
with 100% attendance) -WHAT YOU WANT MATTERS TO USThink about
making a check list with all of the things that would make you feel
good at work. Does your checklist have meeting new people on it? -
How about being recognized and rewarded for doing great things? -
Maybe you pictured a place where you could have all of these things
while making a positive difference in people's day. - If so, Atento
is a great place for you. Every day we spread positivity through
others' lives through compassionate customer interactions and
genuine problem solving with a human touch. - Doing right by people
is in our DNA because we believe a desire to be treated with care
and respect is a universal part of the human experience. - This
philosophy drives everything we do and creates the framework for
how we treat our customers and our staff.No matter your background
or your years of experience, getting started or establishing your
career path might seem challenging, but often the answer is much
simpler than you think.This position supports all inbound calls,
providing account management and overall general questions.WHAT'S
IN IT FOR YOU?
A diverse, global organization full
of intelligent, friendly people to bounce ideas off, learn from and
grow withEndless career opportunities and clear paths for career
developmentA competitive salaryInclusive perks and
benefitsOpportunity for monthly performance incentivesBenefits
package (Medical, Vision, Dental)ESSENTIAL FUNCTIONS
Provides timely product support by
assessing, researching and/or resolving the issue in a single
resolution.Maintains a strong level of professionalism working to
establish a positive rapport with every customer via call, chat, or
case.Escalates complex customer inquiries or system issues for
resolution to the appropriate recipient.Uses required security
protocol to verify customer information.Documents product issues
and enhancements escalating information to leadership.May create
and/or update customer support cases, as needed and determines the
correct support queue for submission and resolution.May assist
customer with new account set up and performs maintenance for
existing accounts. Maintains expected call center metrics. TO
BECOME A PART OF OUR TEAM:
High school or equivalent
required.Minimum of 1-2 years of experience in a related field; or
An equivalent combination of education and experience sufficient to
successfully perform the essential functions of the job. Applies
acquired job skills and company policies and procedures to complete
assigned tasks. Works on generally routine assignments,
occasionally deviating from defined procedures. Strong
communication and customer relation skills. Strong knowledge of
product(s) supported and other complimentary products. Strong
knowledge of the financial industry, as it relates to banks and
credit unions. CALL US HOME:If you find yourself smiling right now
and this feels like the perfect next step in your career, we want
to hear from you! - Apply today and find out why 150,000+ people
around the globe choose to call Atento home.Atento is an
award-winning global CX solutions company who creates amazing
experiences for the world's best brands and their customers. -
We're an ambitious team of innovators, risk-takers, and
game-changers: the kind of folks who thrive on solving complex
problems.All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, or
status as a protected veteran.Powered by JazzHR
Keywords: Atento, San Antonio , Financial Customer Service Representative, Sales , San Antonio, Texas
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