Complaints Management Specialist
Company: millenniumsoft
Location: San Antonio
Posted on: April 1, 2026
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Job Description:
Position : Complaints Management Specialist Location : San
Antonio, TX Duration : 12 Months contract Total Hours/week : 40.00
1st Shift Client: Medical Device Company Job Category: Healthcare
Level Of Experience: Mid-Level Employment Type: Contract on W2
(Need US Citizens Or GC Holders Only) Shift Timings: Mon. - Fri.
8AM - 5PM (during training) Mon. - Fri. 7AM - 4PM (after training)
Job Description: Under the direction of the Data Coordinator, the
Spec 2, Complaint Mgmt (aka Data Analyst), will support activities
and procedures associated with complaint data reporting and usage.
The Data Analyst will be responsible for pulling, interpreting, and
generating metrics and reports for product complaint data from
various sources for the local North America Regional Complaint
Center as well as for the broader North America Region. Most
reports are already established and require a high level of
attention to detail in order to provide consistent and accurate
information each time they are generated. Ad hoc reports are also
required, and the associate will need strong critical-thinking and
problem-solving skills in order to translate the requirements into
usable and valuable deliverables. Must be highly skilled in verbal
and written communication. Strong administrative and organizational
skills; ability to work independently and with team. Other
responsibilities may be delegated by the Data Coordinator as
needed. Duties: Generate established reports and metrics in a
timely manner. These range from daily, weekly, monthly, and yearly.
Generate ad hoc reports and metrics in a timely manner by
transforming new and potentially complex requirements into
actionable deliverables. Monitor process performance to proactively
assure complaint center metrics are met based on internal and
external customer needs. Engage with internal analysts throughout
the world for data requests, verification, and alignment. Present
data and metrics to teams, leadership, and other stakeholders.
Understand the complaint handling process in order to generate
meaningful reports and metrics. Support data requests for site
audits, CAPA investigations, and continuous improvement activities
to support the Quality Management System. Maintains annually
competencies through training and documentation of training.
Understand the importance of request in order to properly triage to
ensure that higher priority requests are processed first. Provide
feedback to management for compliant process improvement
opportunities identified through data analysis. Raise any escalated
customer concerns to the next level of management. May perform
other duties as required. Knowledge: High level of problem
identification, analysis, and formulation of conceptual/technical
and business solutions. Data extraction experience from a multitude
of systems. Provide support to customer facing teams. Must be
motivated, self-directed, and able to work with minimal
supervision. Ability to assess priorities. Ability to take
ownership, think independently and perform task with minimal
supervision. Teamwork and collaboration. Bachelor’s degree minimum,
preferably in Life or Computer/Data Sciences, or in lieu of degree,
education and 2 years of relevant data analysis experience
combination. Stronger candidates will have knowledge of Quality
System standards and regulations including 21 CFR 803 & 820, ISO
13485, and Canadian Regulations. Skills: Proficiency in data
analysis tools and software, including Microsoft Excel at minimum.
Meticulous attention to detail Strong time management skills
Effective communication Excellent documentation skills Ability and
desire to learn quickly Objectivity Assertiveness Thoroughness
Keywords: millenniumsoft, San Antonio , Complaints Management Specialist, Science, Research & Development , San Antonio, Texas
