Community Services Coordinator
Company: Community Council of South Central Texas
Location: Kerrville
Posted on: February 18, 2026
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Job Description:
Job Description Job Description JOB SUMMARY : The Community
Services Coordinator is responsible for assisting low-income
individuals seeking or receiving utility or rental assistance while
working within federal, state and local regulations and policies.
Other responsibilities include evaluating and maintaining
eligibility of clients receiving services, collecting supporting
documentation, maintaining client files and providing case
management services to assist in transitioning clients out of
poverty. ESSENTIAL JOB DUTIES AND FUNCTIONS : To perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. Conducts initial
interviews of clients requesting services including calculating
income, obtaining required documentation and entering applications
into the computer system. Assesses client needs, determines
eligibility for program services and follows eligibility guidelines
and program policies and procedures. Assists clients with
understanding of and completion of paperwork for program services;
makes referrals as necessary. Maintains complete and accurate
client case files which includes information regarding eligibility,
referrals and other required documentation; ensures appropriate
documentation is attached to application; reviews all applications
for completeness and accuracy; updates and makes corrections as
needed. Prepares utility vouchers and pledges and submits for
processing and payment. Maintains an accurate account balance and
reconciles summary of funds with fiscal department reports. Assists
in the completion of the Community Needs Assessment, National
Survey and Community Action Plan. Provides on-going case management
to families and individuals receiving assistance and serves as a
liaison between agencies, clients and service providers. Maintains
a comprehensive caseload for assigned counties including
maintaining appropriate documentation in the SHAH system; assists
other County Coordinators as needed. Develops and implements
service delivery plans to meet client needs that contain short and
long-term goals and a timeline for goal accomplishment. Follows up
to with clients to determine outcomes of established goals (i.e.
job placement, increased salary) and documents accomplishments in
client file. Provides client training in the areas of
energy-education activities, budget counseling and other aspects
necessary to assist clients into work and out of poverty.
Establishes and maintains a system for literature distribution and
new client recruitment; distributes literature as needed. Conducts
inspections as needed for clients requesting rental assistance.
Networks with various community organizations, businesses and
employers to establish and maintain positive and effective
relationships to support organizational collaborations and
partnerships, including utilization of all available community
resources. Participates in community outreach activities throughout
service area and assists with food distribution and other community
projects. Makes presentations to community based organizations that
service low-income individuals and families and assists in the
recruitment of eligible clients. Recruits, trains and supervises
volunteers. Coordinates the cleaning of assigned CCSCT office(s),
including sweeping, mopping and vacuuming floors, cleaning
bathrooms, dusting and cleaning windows and anything else required
to keep offices clean and neat. Ensures agency vehicle is in
operating condition and takes responsibility for vehicle
maintenance, including reporting all vehicle issues/repairs,
completing annual safety inspections and oil changes, and washing
and cleaning the interior and exterior of vehicle (as applicable).
Follows CCSCT Policies and Procedures and maintains confidentiality
in all phases of agency operations. Demonstrates an understanding
of the agency mission and takes pride in achieving that mission.
Familiarizes self with the agency's Strategic Plan, including its
goals and strategies and works collaboratively with other agency
staff to achieve identified outcomes. Attends and participates in
staff meetings and related activities; attends conferences,
workshops, and trainings to increase professional knowledge; serves
on committees as assigned. Performs other related duties as
assigned or required. SUPERVISORY RESPONSIBILITIES : This position
has no supervisory responsibilities. JOB REQUIREMENTS : Education
and Experience Requirements High school diploma or equivalent
required. Associate's degree from an accredited college or
university preferred. Minimum of one (1) to three (3) years of
experience in a social service setting or related work experience.
Demonstrated experience working with low-income clients in a
non-profit or social service organization preferred. Experience
managing a daily caseload strongly preferred. Bilingual in Spanish
and English preferred. Other Requirements Must successfully
complete a pre-employment criminal background check, drug test and
motor vehicle records check. Must be at least 21 years of age, have
a valid Class 'C' Texas Driver's License with an acceptable driving
record and have access to a reliable vehicle with current vehicle
liability insurance; must be willing to travel within service area.
Must be able to work Monday through Friday between the hours of
8:00am-5:00pm. Schedules may vary based on business needs.
Knowledge, Skills and Abilities Knowledge of Community Services
Block Grant (CSBG), Comprehensive Energy Assistance Program (CEAP)
and Emergency Food & Shelter Program (EFSP). Knowledge of Single
Family Home Programs such as Tenant-Based Rental Assistance (TBRA),
Home Buyer Assistance (HBA) Program, Contract for Deed Conversion
(CFDC) and Homeowner Rehabilitation Assistance (HRA) Program.
Knowledge of federal, state and other local Community Services
standards, policies and procedures. Knowledge of case management
principles and counseling and interviewing techniques. Knowledge of
cultural differences and sensitivity to the implications of culture
for service delivery. Working knowledge of computers and basic to
intermediate skills in Microsoft Office (Word, Excel, Outlook);
able to operate office machines such as fax, scanner, printer,
copier, and telephone. Working knowledge of SHAH preferred.
Effective communication skills with an ability to communicate
clearly and concisely, both verbally and in writing, with persons
from varied ethnic, socioeconomic, educational and cultural
backgrounds. Ability to read, comprehend and follow oral and
written instructions. Ability to work independently, with minimal
supervision, and plan, organize, and manage multiple priorities.
Ability to interpret and convey complex policies and procedures to
customers and present information to individuals and staff. Ability
to meet deadlines and work effectively under pressure in a
fast-paced work environment with constant interruptions. Ability to
work well in a team environment, collaborating with others to
accomplish business objectives. Ability to use sound judgment and
make timely decisions based on careful, objective review and
analysis of available considerations and factors. Ability to
maintain effective working relationships with agency staff,
management, program participants, and others encountered in the
course of work. Ability to deal with frequent change, delays or
unexpected events and adapt to changes accordingly in the
workplace. TRAVEL: Travel to and from various sites throughout the
CCSCT service area takes place on a frequent basis. Occasional
out-of-state and overnight travel may be required. PHYSICAL
DEMANDS: While performing the duties of this job, the employee is
regularly required to sit, talk, hear, see, use hands to finger,
handle or feel objects, tools or controls, and reach with hands and
arms. The employee is occasionally required to stand, walk and
rarely required to climb or balance, and to stoop, kneel, crouch or
crawl. Specific vision abilities required by this job include close
vision, distance vision, depth perception, and the ability to
adjust focus. This position requires manual dexterity sufficient to
operate standard office equipment and tools. The employee must
occasionally lift and/or carry up to 30 lbs. WORKING CONDITIONS :
Work is generally performed in an office environment in which there
is minimal exposure to unpleasant and/or hazardous working
conditions. The noise level in the work environment is usually
moderate to quiet. Employee must be able to function in an
environment with constant interruptions. Job Posted by
ApplicantPro
Keywords: Community Council of South Central Texas, San Antonio , Community Services Coordinator, Social Services , Kerrville, Texas
