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Accessibility Program Management Senior (Remote)

Company: USAA
Location: Lytle
Posted on: May 16, 2022

Job Description:

Purpose of JobAccessibility Program Manager Senior (100% Remote available)About USAA's Enterprise Accessibility Office (EAO) The Enterprise Accessibility Office ("EAO") is responsible for overseeing USAA's Enterprise Accessibility Program, the Enterprise Accessibility Policy, and the Enterprise Standards for accessibility. As a governance function, EAO provides oversight and guidance to the Business while monitoring adherence to the Enterprise Accessibility Policy and related accessibility standards. The team performs routine oversight inspections and other oversight activities. The Enterprise Accessibility Office operating model consists of the following core components that support the operationalization and integration of accessibility throughout the enterprise: Governance, Consultation, and Oversight. EAO currently reports through the Chief Design Office and up through to the Strategy and Brand Organization.Facilitates and drives the planning, execution, and delivery of moderately complex non-IT work efforts intended to accomplish business goals and objectives within prescribed timeframes and budgets. Demonstrates an advanced understanding of how activities contribute to the achievement of strategic business goals and operational objectives. Collaborates with key stakeholders, vendors and project/program teams to identify mutually beneficial outcomes for competing priorities and negotiate timelines to ensure objectives are met.Job RequirementsFor related project experience to be considered outside of a Program/Project Management title, please upload a project list of all program/project management experience. The project list should include: project summary, role, and project timeframe (including percentage of time dedicated to the project, i.e. March2018-May 2019, 50% of time). Failure to provide this documentation may result in disqualification About USAAUSAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.Primary Responsibilities:

  • Identifies and manages existing and emerging risks that stem from business activities and the job role.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
  • Follows written risk and compliance policies and procedures for business activities.
  • Drives implementation of low to moderately complex work efforts, working closely with cross-functional teams and resources to achieve multiple program and project milestones within established timeframes.
  • Plans, directs, and coordinates activities for moderately complex work efforts through the development work efforts plans intended to accomplish goals and objectives within prescribed timeframes, scope, and budgets.
  • Ensures consistent visibility for teams by monitoring and reporting business objectives, work efforts achievements, and key indicators.
  • Communicates with stakeholders and provides insight on issues through root cause analyses.Facilitates collaboration on creative alternatives to work efforts challenges with subject matter experts.
  • Removes obstacles and impediments to ensure business and operational objectives are met.Develops and tracks project budgets that may include necessary capital expenditures, operational expenses, and labor funding requirements.
  • Identifies and applies best practices and needed process improvements; drives adoption and challenges standards.
  • Ensures compliance with company and regulatory policies and procedures.
  • Monitors project execution to deliver incremental business value.
  • Participates in the creation of the master work efforts plan from the underlying plans (if applicable).
  • Assists in defining the control and the overall delivery of the work efforts to meet the goals, objectives, and success criteria.
  • Establishes overall cadence for communication with impacted stakeholders and provides framework for underlying work efforts(s) communication plans.
  • Participates in work effort closure activities to determine benefit / business impact realization.
  • Manages risk by using best risk management practices to address execution challenges associated with quality, schedule, and cost, in adherence with risk management framework.
  • Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required).Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management framework.When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them later and you will not be able to change your responsesMinimum Requirements:
    • Bachelor's Degree; OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree (10yrs total experience in lieu of degree)
    • 6 years of relevant experience in project or program management, including planning, tracking and delivery.
    • Comprehensive knowledge and demonstrated application of project management tools and methodologies.
    • Collaboration skills in a matrixed environment including providing consultative guidance to help solve enterprise level issues.
    • Possess an understanding of scope definition, process, and solution mapping; process structures and components; and standard project planning methodologies.
    • Experience supporting projects with complex deliverables including information technology and dependencies across organizations.
    • In-depth understanding of risk management policies and procedures.Preferred Experience:
      • Familiarity and working knowledge of Title III Americans with Disabilities Act and Accessibility.
      • Familiarity and working knowledge of Web Content Accessibility Guidelines (WCAG) and digital accessibility.
      • Knowledgeable experience working in technology solutions for program management- Agile (Rally or JIRA).
      • Two or more years of operational experience in a digital, document, building/construction, or customer service environment with knowledge of accommodating individuals with disabilities and mitigating enterprise accessibility risks.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Compensation:USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $97,200 - $175,000 *This does not include geographic differential it may be applied based on your work location. Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors. *Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average. Shift premium: will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours. Benefits:At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.Please click on the link below for more details.USAA Total RewardsRelocation assistance is not available for this position.

Keywords: USAA, San Antonio , Accessibility Program Management Senior (Remote), Executive , Lytle, Texas

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