Leave of Absence Specialist
Company: millenniumsoft
Location: San Antonio
Posted on: April 1, 2026
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Job Description:
Position : Leave of Absence Specialist Location : San Antonio,
TX Total Hours/week : 40.00 1 st shift Description: Position
Summary (Purpose & Fundamental Goals of the Position): This
position reports to the Americas ASC Total Reward Benefits Manager
and the purpose of this position is to plan, organize, coordinate
and manage the service delivery of the Total Rewards Leave of
Absence program ensuring a positive customer experience. The
position will utilize discretion latitude in decision-making and
being a subject matter expert in federal, state and local leave
policies. This position supports the Customer Interaction Center
(CIC) in developing and updating call scripts, receiving and
resolving tier 2 inquiries, and managing vendor performance. The
position provides expertise and is a point of contact cross
functionally with the applicable Center of Excellence (CoE). Key
Responsibilities (Top Tasks & Outcomes for Which This Position Will
be Accountable): Serve as the subject matter expert for Total
Rewards/sub-Total Rewards Leave of Absence programs, policies and
processes. Serves as a subject matter expert and practice all
associate Leave of Absence policies including but not limited to:
Corporate sponsored Disability Policies, Federal FMLA, Military
leave, STD/LTD, OSHA reporting, State Sponsored FLA, HIPPA, USERA,
and other Leave of Absence related legislation and policies across
US, Puerto Rico, Canada and Latin America Primary interface to CoE
and Non-HR functional departments to appropriately escalate
inquiries/concerns. Act in a consultative and project management
role to CoE to define and implement program delivery. Identify
process and systems implications of, and solutions to, new or
modified programs and policies. Identify and recommend methods to
update, simplify and enhance processes, procedures and
technologies. Gather and analyze appropriate metrics, data and
reports around compliance, performance, and data analytics
(peer-level) to help initiate improvements. Provide input into
appropriate metrics and reports around compliance, performance, and
data analytics. Monitor case management and timely closure of
tickets with Supervisors/Team Leads to ensure quality customer
service. Provide staff with technical support and guidance on core
ASC Total Rewards HR processes (respond to and resolve increasingly
complex issues). Monitor and conduct periodic reviews of CIC
performance metrics and cases with CoEs to show ongoing trends.
Lead or participate in continuous improvement initiatives to ensure
services are effectively delivered. May develop and mentor staff,
including undertaking performance reviews. Launch case management
with ownership from intake to transition, escalation, or closure.
Ensure on the job training occurs where appropriate. Educational
Qualifications & Previous Experience: Bachelor’s Degree with a
professional HR/Business Administration qualification or Diploma
with equivalent working experience Previous experience and subject
matter expertise in Total Rewards/sub-Total Rewards Minimum of 3
years’ experience in leave of absence administration preferred in a
mid/large size Global organization HR Generalist experience a plus
Specific experience with vendor management preferred Preferred:
Certified Employee Benefits Specialist (CEBS) or Certified Benefits
Professional (CBP) Professional of Human Resources (PHR/SPHR)
Certification Six Sigma or Lean Management Certification Knowledge,
Skills & Abilities: Ability to pay strong attention to details, use
time effectively, and the ability to use that information to
represent the service center to the CoE using influence and
persuasion to ensure process considerations are accounted for in
new or modified programs and policies Excellent oral and written
communication skills with the ability to independently compose
routine written communications Proficient in Total Rewards end to
end HR processes Workday experience is strongly desirable Strong
problem solving and analytical ability Applicable Operational
Languages: Expert proficiency in English, with at least one other
language preferred
Keywords: millenniumsoft, San Antonio , Leave of Absence Specialist, Human Resources , San Antonio, Texas
