Medical Telephone Appointment Agents (San Antonio, TX)
Company: Ivyhill Technologies LLC
Location: San Antonio
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Ivyhill Technologies has an
immediate need for Medical Telephone Appointment Agents for its
call center located in San Antonio, TX. (This is not a remote
position.) The qualified candidates will provide call
center/appointment services for a Military Treatment Facility (MTF)
for a government contract operations. (This is a full-time position
working onsite at the call center.) Job Responsibilities :
Schedules medical appointments and determines patient eligibility
for services from phone calls, secured messaging or other methods
used for appointment requests. Supports the Primary Care Manager
(PCM) by name in the appointment or consult management departments
scheduling primary and specialty care appointments and consult
referrals. Provides the patient with specific visit instruction.
Verify beneficiary eligibility for requested booking and
confirm/update patient demographics. Follow appropriate booking and
consult protocols as outlined in the booking tools or Standard
Operating Procedures (SOP) for each clinic. Initiate outbound calls
to patients, sends mass mailers to specific patient groups and
respond to online messaging requests as needed to schedule,
reschedule, and/or cancel appointments. Directs the flow of initial
specialty referral consults for clinical review to specialty care
clinics, understanding clinic capability and adhering to all clinic
as outlined in the clinic’s Standard Operating Procedures.
(Candidates who reside in a qualified HUBZone area are a plus.
Please confirm qualified HUBZone eligibility by accessing the
HUBZone Map: ( https://maps.certify.sba.gov )). Requirements U.S.
Citizenship. A minimum of a High School Diploma or equivalent. Six
months - 1 year of experience in a medical office and a fast-paced
call center. Mandatory knowledge of medical terminology as
evidenced by a 40-hour educational certificate or at least six (6)
months of experience in medical environment. Minimum typing speed
of 35 words per minute. Ability to demonstrate excellent customer
service skills, a professional demeanor and a sound understanding
of general medical ethics and etiquette. Benefits Ivyhill offers a
full benefits packet to include vacation and sick leave; medical,
dental and vision insurance; life and accidental death and
dismemberment insurance; short and long term disability; and a 401k
Plan.
Keywords: Ivyhill Technologies LLC, San Antonio , Medical Telephone Appointment Agents (San Antonio, TX), Administration, Clerical , San Antonio, Texas
